Delivery Information

AEFASHIONEMPIRE is committed to providing customers with a convenient, secure, and reliable doorstep delivery experience. Once an order has been successfully placed and payment has been confirmed, our team will review and process the order for dispatch. Customers may receive updates through telephone calls, text messages, email, or other contact details provided during checkout. Delivery timelines may vary depending on the customer’s location, product availability, order type, courier service, and other circumstances that may affect transportation.

To successfully process and deliver an order, AEFASHIONEMPIRE may collect and use customer information such as the recipient’s full name, telephone number, email address, delivery address, selected products, and other relevant order details. This information is used to confirm orders, prepare packages, arrange doorstep delivery, communicate delivery updates, resolve delivery-related issues, and provide customer support. Customers are responsible for ensuring that all delivery and contact information submitted during checkout is complete, accurate, and up to date.

Customers are encouraged to remain available through the telephone number provided when an order is due for delivery. Our delivery representative or courier partner may contact the customer to confirm the delivery location, provide an estimated arrival time, request directions, or verify the recipient’s availability. An order may be considered successfully delivered when it is received by the customer or by an authorised person at the stated delivery address. Where a customer is unavailable or cannot be contacted, delivery may be rescheduled and additional delivery charges may apply.

In addition to order and delivery communications, AEFASHIONEMPIRE may use the contact information provided by customers to share information about new products, special offers, promotions, restocked items, services, and other relevant brand updates. Promotional communications are separate from essential messages relating to orders, payments, security, and deliveries. Customers who no longer wish to receive promotional messages may unsubscribe through the option provided in our emails or contact our customer service team to request removal from our promotional mailing list.