Terms & Conditions

This documentation, together with any documents referenced herein, sets out the terms and conditions governing the use of this website and the purchase of goods through this website (hereinafter referred to as the “Terms”). Please read these Terms, our Cookies Policy, and our Privacy Policy, collectively referred to as the “Data Protection Policies,” before using this website.

By using this website or placing an order through it, you agree to be bound by these Terms and our Data Protection Policies. If you do not agree to all the Terms and Data Protection Policies, you should not use this website.

These Terms and Data Protection Policies may be amended periodically. It is your responsibility to review them regularly, as the applicable Terms will be those in force at the time you use the website or enter into a contract with us. By purchasing any item through this website, you enter into an agreement with us subject to these Terms.

The purchase of goods through AEFashionEmpire.com is provided under AEFASHION EMPIRE, a registered high-street fashion retail business operating in Nigeria. Our physical store is located at 17B Adebayo Doherty Road, Lekki Phase 1, 105102, Lagos, Nigeria.

The information and personal details you provide to us will be processed in accordance with our Data Protection Policies. By using this website, you consent to the processing and use of such information and confirm that all information and details provided by you are accurate, complete, and truthful.

By using our website or placing an order, you agree to use the website only for genuine enquiries and legitimate orders. You must not place false, misleading, or fraudulent orders. Where we reasonably believe that an order is false or fraudulent, we reserve the right to cancel it and report the matter to the appropriate authorities.

You must provide us with a valid email address, postal address, telephone number, and any other contact information required to process and deliver your order. You acknowledge that we may use this information to contact you regarding your order, package delivery, account, or relevant product updates.

If you fail to provide the required information, we may be unable to complete or deliver your order. You must also be at least 18 years old and legally capable of entering into a binding contract before placing an order through this website.

Goods displayed on this website are available for delivery throughout Nigeria. Customers who wish to order goods for delivery outside Nigeria may also place orders through the website. International delivery charges will be communicated based on the destination and the applicable delivery service.

International orders may be delivered through DHL, GIG Logistics, FedEx, UPS, or other reliable courier and delivery partners.

The information contained in these Terms and on this website does not constitute an offer for sale but an invitation to customers to place an order. No contract relating to any goods will exist between you and AEFASHION EMPIRE until your order has been expressly accepted by us, regardless of whether payment has already been deducted from your account.

If your order is not accepted after payment has been received, the amount paid will be refunded. To place an order, you must follow the ordering procedure provided on the website and select the appropriate payment authorisation option.

After placing an order, you will receive an email acknowledging receipt of the order, referred to as the “Order Confirmation.” The Order Confirmation does not mean that your order has been accepted. Your order constitutes an offer to purchase one or more products from us.

All orders are subject to our acceptance. Acceptance will be confirmed by email or text message informing you that the order has been dispatched, referred to as the “Shipment Confirmation.” The contract of purchase, referred to as the “Contract,” is formed only after the Shipment Confirmation has been sent.

The Contract will apply only to the goods identified in the Shipment Confirmation. We will not be obliged to supply any other goods included in your order until the dispatch of those goods has been confirmed in a separate Shipment Confirmation.

All orders are subject to product availability. If we experience supply difficulties, cargo delays, or discover that an ordered item is no longer available, we reserve the right to recommend a substitute product of equal or higher quality and value.

You are not required to accept a substitute product. Where you choose not to accept the recommended replacement, any payment already made for the unavailable product will be refunded within three to four working days, subject to the processing requirements of your payment provider.

We reserve the right to remove any goods from this website and to remove, revise, or edit any materials or content at any time. Although we will make reasonable efforts to process all orders submitted to us, exceptional circumstances may require us to refuse, cancel, or decline to process an order after it has been received or after an Order Confirmation has been sent.

We will not be liable to you or any third party solely because we remove an item from the website, revise website materials or content, or decline to process or accept an order after receiving it or sending an Order Confirmation.

For the purposes of these Terms, an order will be considered delivered when you, or a person nominated by you, receives the order at the delivery address provided. Delivery may be confirmed through a signature, delivery code, electronic confirmation, photograph, or other reasonable proof of receipt.

If we are unable to complete delivery on the scheduled day, your package may be returned to our store or delivery facility. If you will not be available to receive the order at the specified location or on the agreed date, you should contact us to arrange delivery for another mutually convenient date.

If a delivery agent contacts you and proceeds to the delivery location based on your confirmation, but you subsequently become unavailable, the delivery may be classified as unsuccessful. You may be required to pay another delivery charge before a further delivery attempt is made. Alternatively, you may arrange to collect the package from our store, where available.

The goods will become your responsibility from the time they are delivered to you or your nominated recipient. Delivery dates and durations provided by us are estimates and may be affected by circumstances outside our control.

Ownership of the goods will pass to you after we have received full payment for the goods and any applicable delivery charges. Where optional transportation insurance is available, responsibility for qualifying transportation damage will be determined by the applicable insurance terms.

Customers are responsible for damage caused by wear and tear, misuse, improper storage, or mishandling after delivery.

Goods are sold at the prevailing prices displayed on our website or otherwise communicated to you. Prices are inclusive of applicable Value Added Tax unless expressly stated otherwise.

Payments may be completed through our secure payment gateway, Paystack, by bank transfer, or through any other payment method made available on the website.

Any description applied to the goods is provided for identification and informational purposes. Product images, descriptions, colours, measurements, and specifications are intended to help customers evaluate the products before completing a purchase.

If you are uncertain about the size, fit, colour, or specifications of an item displayed on the website, you are advised to visit our physical store at 17B Adebayo Doherty Road, Lekki Phase 1, 105102, Lagos, Nigeria, before making your purchase.

Orders that have been dispatched in accordance with the customer’s instructions may not qualify for exchange or return after delivery, except as provided under our Return Policy or required by applicable law. Any permitted exchange for shoes and bags will be subject to product availability, the condition of the goods, and our applicable terms and conditions. Pre-order items are not eligible for exchange unless expressly agreed by us.

Where a product sample or image is displayed and viewed by the customer, it is provided to enable the customer to independently assess the appearance and suitability of the product.

Customers may purchase items from this website without registering a customer account. When purchasing as a guest, we will request only the information reasonably required to process payment, fulfil the order, arrange delivery, and provide relevant customer support.

After completing a guest purchase, you may be offered the option to register an account or continue using the website as an unregistered customer.

We accept eligible return or exchange requests for bags and shoes made within 24 hours of purchase or delivery, subject to our applicable terms and conditions. Returned products must be unused, undamaged, and in their original condition and packaging.

Accessories, fragrances, T-shirts, and other excluded product categories cannot be exchanged or returned. Pre-order items are also not eligible for return or exchange unless expressly agreed by us or required by applicable law.

Unless expressly stated in the product description or required under applicable law, we do not provide a separate warranty for goods or services offered through this website. Any manufacturer’s warranty supplied with a product will be subject to the manufacturer’s applicable terms and conditions.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any matter for which it would be unlawful for us to exclude or limit our liability.

We are responsible for foreseeable loss or damage caused by our failure to comply with these Terms or to exercise reasonable care and skill. We are not responsible for losses or damages that are not reasonably foreseeable.

AEFASHION EMPIRE operates as a retailer of third-party fashion brands. Subject to applicable consumer-protection laws, we are not responsible for manufacturing defects or faults attributable solely to a product’s manufacturer.

If you use any goods purchased from us for commercial, business, or resale purposes, we will not be liable for loss of profit, loss of business, business interruption, or loss of business opportunities.

Due to the open nature of the internet and the possibility of errors in the storage or transmission of digital information, we do not guarantee the complete accuracy or security of information transmitted to or obtained from this website, except where expressly stated.

We have a legal duty to supply goods that conform to the Contract. Subject to that duty and to the fullest extent permitted by law, product descriptions, information, and materials published on the website are provided on an “as is” basis.

Where you are purchasing as a consumer, we will take reasonable steps to ensure that goods correspond with their descriptions, are reasonably fit for the purposes for which goods of that type are normally used, and demonstrate the quality and performance reasonably expected of similar products.

Some goods, including handcrafted or naturally produced items, may contain variations in grain, texture, knots, pattern, finish, and colour. These natural characteristics should not automatically be classified as faults or defects. Reasonable variations should be expected and appreciated as part of the individual appearance of the product.

Nothing in this section affects your statutory rights as a consumer.

All copyrights, trademarks, product images, brand names, logos, and other intellectual-property rights relating to materials provided on this website remain the property of their respective owners, brands, manufacturers, or licensors.

You may not reproduce, distribute, modify, publish, sell, license, or commercially exploit protected website content without the prior permission of the relevant rights holder.

You must not misuse this website or any related application by knowingly introducing viruses, Trojans, worms, logic bombs, malicious code, or other technologically harmful materials.

You must not attempt to gain unauthorised access to the website, its application, the server on which it is hosted, or any server, computer, system, or database connected to it. You must not attack the website through a denial-of-service attack, distributed denial-of-service attack, or any similar method.

A breach of these requirements may constitute a criminal offence under applicable laws. We may report suspected breaches to the appropriate law-enforcement authorities and cooperate with them, including by providing information reasonably required to identify the responsible person. Your right to use the website or application may be terminated immediately following such a breach.

We will take reasonable steps to maintain the security of our website and applications. However, except where damage results from our failure to exercise reasonable care, we will not be liable for loss or damage caused by malicious software, denial-of-service attacks, viruses, or other harmful technological materials affecting your device, equipment, programs, data, or other materials as a result of using the website or downloading content from it.

Our website may contain links to third-party websites, platforms, or materials. These links are provided for informational or convenience purposes only. We do not control the content, privacy practices, security, or availability of third-party websites.

We are not responsible for any loss or damage that may arise from your use of or reliance on third-party websites or materials.

Applicable laws may require certain information or communications sent to you to be provided in writing. By using this website, you agree that most communications between you and AEFASHION EMPIRE may be conducted electronically.

We may contact you by email, telephone, text message, or by publishing notices on our website. You acknowledge that agreements, notices, information, and other communications provided electronically satisfy any legal requirement that such communications be in writing, where permitted by applicable law.

This provision does not affect your statutory rights.

We will not be responsible or liable for any failure or delay in performing our obligations under a Contract where the failure or delay is caused by circumstances outside our reasonable control.

Such circumstances may include strikes, cargo delays, lockouts, industrial action, civil unrest, riots, invasions, terrorist attacks, threats of terrorist attacks, war, preparations for war, fires, explosions, storms, floods, earthquakes, subsidence, epidemics, pandemics, natural disasters, transportation interruptions, communication-network failures, government actions, legislation, regulations, restrictions, postal disruptions, delivery-service failures, or accidents.

Our obligations under a Contract will be suspended for the duration of an event outside our reasonable control. The period for performing those obligations will be extended accordingly. We will make reasonable efforts to bring the event to an end or identify an alternative means of fulfilling our obligations.

If we fail at any time during the Contract to insist upon the strict performance of any of your obligations, or if we fail to exercise any right or remedy available to us, this will not constitute a waiver of that right or remedy and will not relieve you of your obligations.

A waiver by us of one default will not constitute a waiver of any subsequent default. No waiver of any provision of these Terms will be effective unless it is expressly stated to be a waiver and communicated to you in writing.

If any provision of these Terms or any provision of a Contract is determined by a competent authority to be invalid, unlawful, or unenforceable to any extent, that provision will be separated from the remaining provisions to the required extent.

The remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

We reserve the right to revise or amend these Terms periodically. You will be subject to the policies and Terms in force at the time you use the website or place an order with us.

Where a change to these Terms, our policies, or our Privacy Policy is required by law or a regulatory authority, the change may also apply to orders placed before the revised terms were published, where legally required.

The use of this website and contracts for the purchase of goods through it will be governed by the laws of the Federal Republic of Nigeria.

Any dispute arising from or relating to the use of this website or a Contract will be subject to the jurisdiction of the courts of Nigeria. Nothing in this provision affects any statutory rights available to you as a consumer.

We welcome feedback, comments, enquiries, and complaints from our customers. You may contact us through the contact form provided on our website.

You may also contact us by email at INFO@AEFASHIONEMPIRE.COM, by telephone on +234 915 050 5003, or visit our physical store at 17B Adebayo Doherty Road, Lekki Phase 1, 105102, Lagos, Nigeria.

We will review and respond to complaints and enquiries as soon as reasonably possible.